Website URL:
   Homepage

Accessibility links

     * Skip to content
     * Accessibility Help

   BBC Account
   Notifications
   
     * Home
     * News
     * Sport
     * Weather
     * iPlayer
     * Sounds
     * CBBC
     * CBeebies
     * Food
     * Bitesize
     * Arts
     * Taster
     * Local
     * Three
     * Menu

   Search

[iplayer_pink.png] 

Breadcrumb

     * iPlayer help home
     * Playback issues

   search

Playback issues

     * What can I do to help with buffering or playback problems?
     * Why does BBC iPlayer think I'm outside the UK?
     * Why is HD picture quality poor sometimes?
     * What's the difference between High Definition (HD) and Standard Definition (SD)?
     * How can I check if my internet connection is fast enough for BBC iPlayer?

   Subscribe to Playback issues 

Browse our help categories

   Getting Started

Getting Started

   About BBC iPlayer and our policies
   Accessibility
   Getting started with BBC iPlayer
   Need more help?
   Parental controls
   Signing in
   Supported devices
   Watching iPlayer

Watching iPlayer

   Downloading
   Features
   Programme availability
   Recent changes to iPlayer
   Watching outside the UK
   Resolving Issues

Resolving Issues

   Mobile and tablet issues
   Playback issues
   Smart TV and games console issues
   Computer issues
   iPlayer Kids app

iPlayer Kids app

   About the app

Explore the BBC

     * Home
     * News
     * Sport
     * Weather
     * iPlayer
     * Sounds
     * CBBC
     * CBeebies
     * Food
     * Bitesize
     * Arts
     * Taster
     * Local
     * Three

     * Terms of Use
     * About the BBC
     * Privacy Policy
     * Cookies
     * Accessibility Help
     * Parental Guidance
     * Contact the BBC
     * Get Personalised Newsletters

   Copyright © 2021 BBC. The BBC is not responsible for the content of external sites. Read about our approach to external linking.