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Known Issues

   BBC iPlayer | Under investigation

Why am I having problems when playing programmes on my PS4?

   Playback issues with certain programmes on PS4
   BBC | Update

I’ve received an email stating my BBC account will be deleted on 5th April – is this really from the BBC?

   Email sent to dormant emails advising account will be deleted
   BBC iPlayer | Under investigation

Why are downloads not working correctly when connecting via AirPlay or HDMI?

   Downloads playing without video when connected using AirPlay or HDMI
   TV | Recently fixed

Why are subtitles appearing in a very large font size?

   Subtitles appearing in too large a size on some devices
   Pan BBC | Update

Why am I seeing an error message when I try to play BBC video or audio?

   'Player will stop working' or 'Player no longer works properly' error message when playing video or audio content
   TV | Under investigation

Why am I seeing an 'Internet download failed...' message on my Sony TV?

   Some people seeing an 'Internet download failed because content size exceeds system memory limit' error on Sony TVs
   TV | Update

Why is BBC iPlayer failing to load on my connected TV?

   Problems loading the app on connected TV devices

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