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iPlayer help and FAQs

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Known issues

   See all known issues (6)
   TV | Under investigation

Why am I seeing an 'Internet download failed...' message on my Sony TV?

   Some people seeing an 'Internet download failed because content size exceeds system memory limit' error on Sony TVs
   BBC iPlayer | Under investigation

Why are downloads not working correctly when connecting via AirPlay or HDMI?

   Downloads playing without video when connected using AirPlay or HDMI

Popular topics

How do I sign in to BBC iPlayer on my TV?

BBC iPlayer closure on some older Sony TVs (March 2021)

Can I watch programmes in Ultra HD on my connected TV?

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