Website URL:
   Homepage

Accessibility links

     * Skip to content
     * Accessibility Help

   BBC Account
   Notifications
   
     * Home
     * News
     * Sport
     * Weather
     * iPlayer
     * Sounds
     * CBBC
     * CBeebies
     * Food
     * Bitesize
     * Arts
     * Taster
     * Local
     * Three
     * Menu

   Search

[iplayer_pink.png] 

iPlayer help and FAQs

   Get the best out of BBC iPlayer and fix issues with our really helpful support site.

   search

Known issues

   See all known issues (5)
   Pan BBC | Update

Why am I seeing an error message when I try to play BBC video or audio?

   'Player will stop working' or 'Player no longer works properly' error message when playing video or audio content
   TV | Under investigation

Why won't the app start up again on my Amazon Fire TV?

   BBC iPlayer app failing to open when relaunched on Amazon Fire TV devices
   TV | Recently fixed

Why is the video quality poor on my LG TV?

   Playback quality poor on BBC iPlayer on some LG TVs

Popular topics

Why am I seeing an error message when I try to play BBC audio and video?

How do I sign in to BBC iPlayer on my TV?

Why is the BBC iPlayer app no longer supported on my Android device?

Browse our help categories

   Getting Started

Getting Started

   About BBC iPlayer and our policies
   Accessibility
   Getting started with BBC iPlayer
   Need more help?
   Parental controls
   Signing in
   Supported devices
   Watching iPlayer

Watching iPlayer

   Downloading
   Features
   Programme availability
   Recent changes to iPlayer
   Watching outside the UK
   Resolving Issues

Resolving Issues

   Mobile and tablet issues
   Playback issues
   Smart TV and games console issues
   Computer issues
   iPlayer Kids app

iPlayer Kids app

   About the app
   Sounds logo

Need help with BBC Sounds?

   Click the BBC Sounds Help button to go to the BBC Sounds help site.
   BBC Sounds Help

Explore the BBC

     * Home
     * News
     * Sport
     * Weather
     * iPlayer
     * Sounds
     * CBBC
     * CBeebies
     * Food
     * Bitesize
     * Arts
     * Taster
     * Local
     * Three

     * Terms of Use
     * About the BBC
     * Privacy Policy
     * Cookies
     * Accessibility Help
     * Parental Guidance
     * Contact the BBC
     * Get Personalised Newsletters

   Copyright © 2020 BBC. The BBC is not responsible for the content of external sites. Read about our approach to external linking.