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Help and support

   We provide a dedicated user support service to aid Climate Change Service data discovery, dissemination, understanding and use by all users. The user support service currently includes a Knowledge Base accessible 24/7 and a friendly manned helpdesk.
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24/7 Knowledge Base 
       The Knowledge Base provides documentation and answers to frequently asked questions.
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Forum 
       For users of the C3S services
       Become part of the community, work together and support each other.
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Contact us 
       Can't find the answer you're looking for? Get in touch!
       copernicus-support@ecmwf.int
       or
       login to the C3S Enquiry Portal

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User Satisfaction Surveys 
       We run user satisfaction surveys every year.
       - 2019 Report
       - 2018 Report
       - 2017 Report
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Your user story 
       We collect user stories to show the diversity and wide-range usage of our data and services. You will find here some examples. Contact us directly to share your user story with us.
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User Training 
       C3S User Learning Services offers free training in how to use the Climate Data Store platform and its content.

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